Returns and complaints

We care about customer satisfaction and the highest level of service; therefore, customers who are not satisfied with the condition of the received goods may submit complaints directly to the seller. Claims may be made under statutory warranty for defects (a claim against the seller) as well as under a guarantee (a claim against the guarantor). Statutory warranty is governed by the Civil Code, while the guarantee is governed by the warranty card. Furniture service is provided within the country.

Do you have any questions? Would you like to obtain detailed information about the complaint process? Our staff are available on business days from 8:00 a.m. to 4:00 p.m. Written inquiries are answered within up to 10 days.
All questions regarding complaints can be directed by phone at +48 89 644 92 15 or +48 89 644 92 16, by fax at +48 89 644 92 14, or by email at: reklamacje@szynaka.pl.